Betting Rules

You must be legally permitted to use online betting and gaming services in your location. Customers in Australia should only use the website where online gambling is lawful for them and where using the relevant service is permitted under applicable Australian laws and regulations. You are responsible for checking the rules that apply to you before opening an account or placing a bet.

You must provide accurate, current and complete information when registering and whenever information is requested for account verification. An account may only be used by the person in whose name it is registered. You must keep your login details confidential and must not allow another person to access, control or use your account. You remain responsible for activity carried out through your account unless you notify the operator promptly that your account may have been compromised.

Customers must meet the applicable minimum age requirement. The operator may request documents or other information to verify your identity, age, location, payment method or source of funds. Betting activity, withdrawals or access to an account may be restricted while checks are being completed. Failure to provide requested information, or providing information that is false or misleading, may result in an account being suspended or closed in accordance with the applicable Terms and Conditions.

• Only one personal account may be used unless the operator has expressly approved an alternative arrangement.
• You must not use another person’s payment method, account or identity without proper authorisation.
• You must not use the website for unlawful activity, fraud, money laundering or any other prohibited purpose.
• You must not attempt to interfere with the website, games, betting systems, payment systems or security controls.
• You must comply with any account, deposit, wagering, withdrawal or access limits that apply to your account.

Bets must be placed through the available website or application features and are subject to acceptance by the operator. Selecting a bet or submitting a bet request does not necessarily mean that the bet has been accepted. A bet is generally considered accepted only when the website provides confirmation or records the transaction in your account. You should check your account history and any confirmation message to ensure that your bet has been recorded correctly.

Before submitting a bet, you should carefully review the selection, stake, odds, potential return and any other displayed details. Once a bet has been accepted, it may not be changed, cancelled or withdrawn unless the applicable rules expressly allow it. If a bet is rejected, interrupted or not recorded, the relevant stake should not be treated as accepted for that bet. You should contact support through the available website channels if the status of a transaction is unclear.

The operator may refuse, limit, suspend or cancel a bet where permitted by the applicable Terms and Conditions. This may include situations involving suspected fraud, an account restriction, a technical error, a pricing or display error, a breach of the rules, an unavailable market or game, or circumstances outside the operator’s reasonable control. Where a bet is cancelled, the relevant treatment will be determined under the applicable rules and the circumstances of the cancellation.

Displayed odds, information and errors

Information displayed on the website is provided to assist your betting decisions, but it may be subject to delay, interruption or error. Odds, game information, event details, market status and other content may change before a bet is accepted. If a clear error affects a price, result, market, game feature or other material term, the operator may take reasonable action to correct the error. This may include cancelling an affected transaction or settling it using the correct information, where allowed by the applicable rules.

You should not rely on a displayed balance, result or confirmation if it appears inconsistent with your account history or the relevant game or betting information. The operator may correct an obvious administrative or technical error. If an incorrect payment or credit is made to your account, you must notify the operator and must not use funds that were credited in error.

Bets are settled according to the official result, game outcome or other settlement information specified in the relevant market or game rules. The applicable rules may identify which source is used to determine a result, how postponed or abandoned events are treated, and when a result is considered final. You should review the information shown for the particular bet before placing it, as different markets and games may have different settlement conditions.

If an outcome is changed after a bet has been settled, the operator may review and, where permitted, correct the settlement. This may be relevant where an official result is amended, a game result is declared invalid, a technical issue affects the outcome, or a bet was settled using incorrect information. Any correction will be made in accordance with the applicable rules and relevant legal requirements.

Balances, stakes, winnings and withdrawals are subject to account verification, payment checks, applicable limits and the Terms and Conditions. You must use an approved payment method held in your own name unless another arrangement has been authorised. The operator may delay, decline or reverse a transaction where a payment cannot be verified, is disputed, is subject to a chargeback, or appears to involve unlawful or unauthorised activity.

You are responsible for checking that your account balance and transaction history are accurate. If you identify a missing transaction, incorrect settlement, unexpected debit or other account issue, notify the operator as soon as possible through the support options available on the website. Keep relevant information, such as the date, time, transaction reference and affected bet, so the matter can be reviewed efficiently.

• A bet must not be treated as settled until the result and settlement status are recorded by the operator.
• A pending transaction may remain subject to checks or confirmation before it is completed.
• A payment may be returned, withheld or adjusted where this is required by law or the applicable rules.
• You should not attempt to withdraw or transfer funds that were credited because of an apparent error.

Technical problems and interruptions

Internet connections, devices, browsers, payment providers and communications networks can experience faults or delays. The operator does not guarantee that the website, games or betting services will always be available, uninterrupted or free from errors. You should not repeatedly submit a bet when a page appears to be loading or a confirmation has not been received, as this could create uncertainty about the transaction status.

If a technical issue affects a bet or game, the operator may investigate the relevant records and take reasonable corrective action under the applicable rules. System records, transaction logs and other operational information may be used to determine whether a bet was received, accepted, settled or affected by an error. You should contact the operator promptly if you believe a technical issue has affected your account.

Complaints and disputes

If you have a question or complaint about a bet, game, payment or account decision, first contact support through the contact method or help function published on the website. Provide a clear description of the issue and include relevant account or transaction information, but do not send passwords or other unnecessary security details. The matter will be reviewed under the operator’s complaints process and applicable requirements.

You should allow the operator a reasonable opportunity to investigate before escalating a complaint. If the issue cannot be resolved through the available internal process, information about any further review or external complaint pathway may be provided where relevant. Nothing in these Betting Rules removes any rights or protections that cannot lawfully be excluded under Australian consumer or gambling laws.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play, decide how much time you can spend and stop when your limit is reached. Never chase losses, borrow money to gamble or bet when you are affected by alcohol, drugs, stress or other factors that may affect your judgement.

• Take regular breaks and keep track of your deposits, stakes and time spent playing.
• Use available account limits, time-outs or self-exclusion options if gambling is becoming difficult to control.
• Do not gamble to deal with financial, personal or emotional problems.
• Speak with a qualified support service, financial counsellor or trusted person if you are concerned about your gambling.
• Contact the operator promptly if you want information about responsible gambling tools or restrictions.

These Betting Rules are general information and may be updated from time to time. The version published on the website at the relevant time applies, subject to applicable law. If there is an inconsistency between these rules and the full Terms and Conditions or a specific game rule, the more specific applicable provision will generally apply. Please review the current website rules before placing a bet.