Privacy Policy

The information handled by an online casino can vary depending on how a player uses the website and the services available. The Pokies Casino may collect information provided directly by a player, information created through account activity and technical information collected when the website or related services are used. Only information that is reasonably relevant to operating the service, meeting legal and security requirements, providing support and improving the player experience should be used for these purposes.

Account and contact information

This may include a player’s name, date of birth, residential or contact details, username, account credentials, preferences and other information supplied during registration or while an account is maintained. It may also include communications with the support team, records of enquiries and information a player provides when reporting a problem or requesting assistance.

Verification information

Where identity, age, location or account ownership needs to be checked, the site may handle verification documents and related information. Depending on the circumstances, this can include copies or details from identity documents, proof of address, information about the source or purpose of transactions and other information needed to complete appropriate checks. Players should only provide documents through the channels made available for that purpose.

Payment and transaction records

The site may receive or create records about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may process payment details directly, and the information available to the casino may depend on the payment method and provider. Transaction records may be used to operate the account, investigate errors, prevent misuse and meet applicable record-keeping requirements.

Device, usage and cookie data

When a player uses the website, technical information may be recorded, such as an IP address, browser type, device details, operating system, language, approximate location, pages viewed, session information and interactions with the site. Cookies and similar technologies may be used to remember settings, keep the website working, support security, understand how the site is used and help present relevant communications.

Personal information may be used for the following general purposes. The particular use will depend on the information involved, the service requested and the circumstances in which it was collected.

• Creating, maintaining and administering a player account.
• Providing casino services, processing account activity and displaying relevant account information.
• Processing deposits, withdrawals and other payment-related requests through appropriate payment channels.
• Checking identity, age, location and account ownership where verification is required.
• Detecting, preventing and investigating fraud, money laundering, collusion, account misuse, payment abuse and other security risks.
• Keeping the website, systems and player accounts secure, stable and functional.
• Responding to questions, complaints, support requests and responsible gambling enquiries.
• Understanding website use, testing features, improving performance and developing the player experience.
• Sending service messages about an account, transactions, security, changes to terms or other necessary operational matters.
• Sending marketing or promotional communications where this is permitted and where the player has provided consent or otherwise has a lawful choice to receive them.
• Meeting legal, regulatory, tax, accounting, audit, dispute-resolution and other formal obligations that apply to the service.

Information may also be used to enforce site rules, protect the rights and safety of players and others, resolve disputes and maintain accurate business records. Where practical, information may be combined or analysed in a way that does not directly identify an individual, for example to understand general usage trends or improve website security.

Marketing choices

Players may be offered a choice about receiving marketing communications. A player can usually unsubscribe by using the option in a marketing message or by contacting the privacy support address below. Stopping marketing communications does not necessarily stop important service messages about an account, transactions, security or changes that affect the use of the website.

Personal information may be shared where this is reasonably necessary to provide the service, protect players and the platform, complete a requested transaction or meet an obligation. This may include sharing relevant information with payment providers, identity and verification services, fraud-prevention providers, technology and hosting suppliers, customer support systems, professional advisers, auditors or other service providers acting for operational purposes. Those parties should receive information relevant to the service they provide and should handle it in accordance with applicable privacy and security requirements.

Information may also be disclosed when required or permitted by law, in response to a valid legal process, to protect the safety or rights of a person, to investigate suspected unlawful activity or to support the prevention of fraud and other misuse. If the business or part of its operations changes ownership or structure, relevant information may be transferred as part of that change, subject to appropriate protections.

Security measures

Reasonable technical, administrative and organisational measures may be used to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. These measures can include access controls, secure systems, monitoring, staff procedures and checks on service providers. No online transmission or storage system can be guaranteed to be completely secure, so players should keep account credentials confidential, use secure devices and notify support if they suspect unauthorised activity.

How long information is kept

Information is generally retained only for as long as it is needed for the purpose for which it was collected, for account administration, dispute handling, security, business records or other legitimate purposes. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

International handling

Some service providers or technology systems may operate in countries outside Australia. Where personal information is handled internationally, appropriate steps should be taken to support its protection and to meet applicable privacy obligations. The information may be stored or accessed in more than one location depending on the systems and providers used to operate the website.

Cookies

Cookies are small files or similar technologies stored on a device when a website is used. Some are necessary for core functions, such as account access, security and session management. Others may help remember preferences, measure website performance, understand navigation or support communications. Cookies may be session-based or remain on a device for longer, depending on their purpose. Players can manage, block or delete cookies through their browser settings. Disabling some cookies may affect website features or prevent parts of the service from working as intended.

Access, correction and deletion

Subject to applicable requirements and reasonable identity checks, players may ask about the personal information held about them and request access to it. Players may also ask for inaccurate or incomplete information to be corrected. In some circumstances, a player may request deletion of personal information or ask for processing to be restricted. These requests may not always be accepted where information must be retained, where keeping it is necessary for security or legal purposes, or where another valid exception applies.

How to exercise your rights

To request access to your data, correction of your data, deletion of your data, or to withdraw consent to marketing, contact support@thepokiescasino-aud.com. Please describe your request clearly and provide enough information for the relevant account or records to be identified. We may need to confirm your identity before responding. Withdrawing consent to marketing does not affect processing that is necessary to operate an account, complete transactions, meet legal obligations, maintain security or provide essential service communications.

Updates and questions

This Privacy Policy may be reviewed and updated from time to time to reflect changes to the website, services, technology or privacy requirements. The current version published on this page applies when it is in effect. Players should review the page occasionally for important changes. Questions, privacy concerns and data requests can be directed to support@thepokiescasino-aud.com.