Contact Us

For assistance, send your enquiry to support@thepokiescasino-aud.com. The support team can help with general questions and requests relating to your account and use of the website. Messages are usually answered within 24 hours, although response times may vary depending on the nature and volume of enquiries.

To help support review your message faster, include the email address or username linked to your account, a short description of the issue, and screenshots if relevant. Do not include your password or other sensitive security information in an email.

Common reasons to contact support

• Account access, profile and verification questions
• Deposit and withdrawal enquiries
• Questions about bonus terms and applicable conditions
• Technical problems, errors or website difficulties
• Responsible gambling requests, including requests for help managing your play

If your enquiry concerns a transaction or technical problem, include the relevant date, approximate time and any reference shown on screen where available. This can help the team investigate the matter more efficiently. For responsible gambling support, clearly explain the help or restriction you are requesting so your message can be directed appropriately.

Please send one clear message for each issue where possible and allow reasonable time for a response before sending follow-up emails. For account security, support may need to ask questions to confirm that you are the account holder before discussing account information or making changes.