The Pokies Casino Terms & Conditions

These Terms & Conditions form an agreement between you and The Pokies Casino in relation to your use of the website and the services made available through it. They apply to all visitors, registered customers and players, whether you access the website from a computer, mobile phone, tablet or another supported device. If you do not agree with any part of these terms, you must not register an account, deposit funds or use the services.

You are responsible for reading the current version of these terms before using the website. The Pokies Casino may update, replace or amend the terms when reasonably necessary, including to reflect changes to the website, applicable laws, regulatory requirements, technology or business practices. The latest version published on the website will apply from the stated effective date or, where no date is stated, from publication. Continued use of the website after an update means that you accept the revised terms.

You must use the website only for lawful purposes and in a way that does not interfere with its operation or the rights of other users. You must not attempt to bypass security controls, access another person's account, introduce malicious software, use automated tools without permission, or take part in activity that may be fraudulent, abusive or harmful. The website may not be available in every location. You are responsible for checking that online gambling is permitted where you are located before using the services.

Eligibility and account registration

You must meet the applicable minimum legal age and all other eligibility requirements before opening or using an account. You must provide information that is accurate, complete and up to date during registration and whenever requested. This may include your name, date of birth, residential details, payment information and documents needed to verify your identity, age or source of funds.

Each customer may generally hold only one personal account unless The Pokies Casino has expressly approved another arrangement. An account must be used only by the person registered to it. You must keep your login details confidential and notify the relevant support team promptly if you believe that your account has been accessed without permission. You remain responsible for activity carried out through your account until the issue has been reported and appropriate protective steps have been taken.

The Pokies Casino may refuse an application, suspend an account or restrict access where information cannot be verified, eligibility requirements are not met, responsible gambling concerns arise, suspicious activity is identified, or the law or applicable rules require action. Any review will be handled in accordance with applicable requirements and the information reasonably available at the time.

Available payment methods, processing conditions and any applicable requirements will be displayed on the website or during the relevant transaction. You must use a payment method held in your own name or otherwise authorised for your use. You must not deposit money obtained unlawfully, use another person's payment instrument without permission, or attempt to use the services to move or conceal funds.

You are responsible for checking transaction details before confirming a deposit or withdrawal. A transaction may be delayed, declined, reversed or subject to additional checks for security, technical, legal or payment-provider reasons. Processing time can depend on the method used, verification status, banking processes and other circumstances outside the website's control. Any displayed limits or conditions may apply and should be reviewed before completing a transaction.

Account balances are intended for use in the services and must not be treated as a bank account. You should not deposit more than you can afford to lose. If a payment is reversed, charged back, rejected or identified as unauthorised, The Pokies Casino may place a hold on the relevant amount, recover associated losses where permitted, or restrict the account while the matter is investigated.

Withdrawals may require identity, payment-method or source-of-funds checks before being completed. The Pokies Casino may return funds to the original payment method where appropriate or use another approved method. You are responsible for any tax, bank charge, conversion cost or other expense that applies to you. You should obtain independent financial or tax advice if you are unsure about your obligations.

Errors and incorrect account credits

If a technical, human or display error results in an incorrect balance, game result, payment or credit, the error does not create an entitlement to the incorrect amount. The Pokies Casino may correct the account, cancel an affected transaction or take other reasonable steps to restore the position that would have applied without the error. You must notify the website if you become aware of a material error and must not knowingly use an incorrectly credited amount.

Each game may have its own rules, instructions, eligibility conditions and result mechanics. You should read the information shown before playing. Game outcomes are determined by the relevant game system and may not be changed by a customer's preferred strategy or request. Except where a clear technical fault affects a result, completed games and recorded outcomes will generally be treated as final.

Promotions, rewards, free plays and other offers are subject to the specific terms displayed with the offer. Those terms may include eligibility requirements, expiry dates, wagering or playthrough conditions, maximum or minimum amounts, game restrictions and withdrawal conditions. If a promotion conflicts with these general terms, the promotion-specific terms will apply to that offer. The Pokies Casino may withdraw or amend an offer where permitted, including where misuse, error or suspected fraud is involved.

You must not abuse a promotion or attempt to obtain an unfair advantage through multiple accounts, coordinated activity, misleading information, technical manipulation or any other prohibited conduct. Where misuse is reasonably suspected, access to an offer or related benefits may be removed and the account may be reviewed. Promotional terms should be considered carefully before you opt in or use an associated credit.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play and do not gamble with money needed for rent, bills, food, savings or other essential expenses. Do not chase losses, borrow money to gamble, or continue playing when gambling is affecting your mood, relationships, work or finances.

• Decide how much time and money you can comfortably spend before starting.
• Take regular breaks and avoid gambling when upset, tired or under the influence of alcohol or other substances.
• Use available account controls, limits, time-outs or self-exclusion options where you need help managing your play.
• Talk with someone you trust if gambling is becoming difficult to control.
• Seek independent support from an appropriate gambling-help service if you are concerned about your gambling.

Requests for account restrictions, time-outs or self-exclusion will be handled in accordance with the controls available through the website and applicable requirements. A restriction may affect access to games, deposits, promotions or withdrawals. You must not attempt to avoid a restriction by opening another account or using another person's account.

Privacy and verification

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be collected and used to provide the services, maintain account security, process payments, verify identity and age, prevent fraud, manage responsible gambling risks, meet legal obligations and improve the website. You should review the Privacy Policy for information about collection, use, storage, disclosure and your available privacy rights.

The Pokies Casino may carry out customer due diligence and ongoing monitoring. You must respond accurately and within a reasonable time to requests for documents or explanations. Failure to provide information may result in a delay, account restriction or closure where permitted. Documents should be genuine, current and provided through the approved process.

Suspension, closure and termination

You may request closure of your account in accordance with the available account process. The Pokies Casino may suspend or close an account where there is a breach of these terms, suspected fraud or money laundering, a payment dispute, inaccurate information, responsible gambling concern, prolonged inactivity, security risk or another lawful reason. Closure does not remove obligations that arose before the account was closed.

Following suspension or closure, pending transactions and balances may be reviewed. Any remaining funds will be dealt with in accordance with applicable law, verification requirements and the circumstances leading to the action. Funds connected with unlawful conduct, fraud, chargebacks or a breach of these terms may be withheld or handled as legally permitted. You should not create a new account after closure unless expressly authorised.

Website availability and liability

The website and services are provided subject to availability. Planned maintenance, updates, telecommunications problems, payment-provider issues, device faults, internet interruptions and events outside reasonable control may affect access. The Pokies Casino does not guarantee that the website will always be uninterrupted, error-free, secure or compatible with every device.

To the extent permitted by law, The Pokies Casino is not responsible for loss caused by circumstances outside its reasonable control, misuse of an account, inaccurate information supplied by you, failure to protect login details, unsuitable equipment or unauthorised access resulting from your actions. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Complaints and applicable law

If you have a question or complaint, use the support or complaints process made available on the website. Provide enough information to identify the issue, including relevant dates, transaction references and a clear description of what happened. The matter may be reviewed internally and, where applicable, escalated through an available dispute-resolution or regulatory process.

These terms are intended to operate consistently with applicable Australian laws and any mandatory consumer, privacy, gambling and regulatory requirements that apply to the services. If a provision is found to be invalid or unenforceable, it will be read down or removed to the minimum extent necessary, while the remaining provisions continue. A failure to enforce a right immediately does not mean that the right has been waived.